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HomeMy WebLinkAbout2023 - Annual Report of the Fire Commission FY 2023 ' " ' �••' Of � �� II�JIIII• LANSING FIRE DEPARTMENT i � I Not • e• Annual Report of • • July 1 , 2023 • 2024 ( FY2023) Contents TFTFF f'rw I, x -0Y NO S- • NO TURN d TURN r� r 9 ON REDI r9 �ON RED - Capitol 1 IP "9 _— W —� i I A Mission Statement LFD Organizational Chart 3 The Lansing Fire Department is committed to serving the Lansing area community with the highest levels of life and Board of Fire Commissioners 4 property protection. We will achieve this by providing Message from the Board Chair 5 excellent compassionate service in an atmosphere that encourages innovation, professional development and Department Administration 6 diversity. Strategic Plan Update 7 N S Department Budget and Spending 8 Incident Response Statistics 9 Response Stats Cont. 10I P� CaIC Station Map 11 Lansing Board of Fire Commissioners Facility Inventory 12 Barbara Lawrence, 1 st Ward, Vice Chair New Facility Update 13 Jerrod LaRue, 2nd Ward Complaint and Discipline Summary 14 Kathleen Tobe, 3rd Ward Gina Nelson, 4th Ward Selected Vehicle/Equipment Inventory 15 Steve Purchase, At Large, Chair Rodney Singleton, At Large Frequently Asked Questions 16 Charles Willis, At Large Krishna Singh, At Large Mayor Andy Schor Fire Chief Brian Sturdivant 2 Organizational Chart Board of Fire Commissioners Fire Chief Department Department Finance Officer Administrative Specialist Assistant Chief Assistant Chief Operations Administration Operations Division EMS Operations Emergency Battalion Chiefs(3) Chief Training Chief Logistics Chief Administrative Chief Fire Marshal Management Chief Logistics Specialists Community Fire Investigators/ Captains(24) Training Captains(2) Training Captains(3) (2) Resource Officer Inspectors(5) EMD Captain Engineers(24) EMS Secretary Training Secretary Logistics Secretary Fire Prevention FHZz�a-rd.Mitigation Secretary Spcialist Firefighters(108)I j Regional Planner (Grant Funded) u N. ^�x�S • I EMU v. 9 .IF r-! E F,IRF E I L� u 3 Lansing Board of Fire Commissioners The Lansing Board of Fire Commissioners is established by the Lansing City Charter and functions as an advisory board with additional responsibilities defined by the Charter. The Board meets monthly on the second Wednesday at 5:30 PM, where we welcome input from the public. Meetings are held at a different Fire Station each month. Please see the City's website or Board Meeting Notices for more details. The Mayor appoints the eight Commissioners with the consent of the City Council. Each of the four members represents each ward, and four members are appointed at-large. Pursuant to the Charter, the Commission is responsible—in consultation with the Chief and Mayor—for establishing the Department's administrative rules, approving rules and regulations governing the conduct of Department members, establishing procedures for receiving and resolving complaints concerning the Department, reviewing and approving the Department's annual budget request, acting as the final authority in imposing or reviewing discipline of Department employees consistent with State Law and Collective Bargaining Agreements, delivering an annual report reviewing the progress and planning of the Department to the Mayor and Council, and to otherwise acting as an advisory board in support of the Department. Through these activities, the Board seeks to support the Lansing Fire Department and its vital mission, and strives to uphold the values of transparency and engagement in service to our community. Members of the Lansing Board of Fire Commissioners Term Expires Stephen Purchase Chair At-Large 6/30/2025 Barbara Lawrence Vice Chair 1 st Ward 6/30/2025 Jerrod LaRue Commissioner 2nd Ward 6/30/2026 Vacant 3rd Ward 6/30/2027 Gina Nelson Commissioner 4th Ward 6/30/2028 Vacant At-Large 6/30/2028 Charles Willis Commissioner At-Large 6/30/2027 Krishna Singh Commissioner At-Large 6/30/2026 Steve Purchase Krishna Singh Mallory Willis Jerrod LaRue Barbara Lawrence Gina Nelson Commissioner Commissioner Commissioner Commissioner Commissioner Commissioner 4 Message from the Fire Commission Chair The Lansing Fire Department is undergoing a significant evolution. Over the last eight years, the department has made great progress in modernizing its fleet of engines, ambulances, and trucks, along with the equipment LFD personnel rely on to do their job (including new PFAS-free turnout gear, medical equipment, refreshed rescue boats, and empowering technology). Now, thanks to the trust and support of Lansing residents, the Department is preparing to replace two obsolete fire stations, implement crucial life/safety upgrades across the others, and open a state-of-the-art training facility as part of the new Public Safety Campus. We are on track to providing LFD with the equipment and facilities it needs to continue providing the necessary emergency response services our community deserves. Operationally, the Department has made great strides over the last two years to update policy, implementing the Lexipol platform to provide immediate access and accountability for personnel. As discussed in this report, internal and external stakeholders came together to produce a 5-year strategic plan, the first such plan in recent memory, to help guide the department in support of its people and our community. Fire Administration and the leadership of Local 421 continue to work together in search of creative solutions to the staffing challenges facing the wider fire service. LFD has been a leader in advocating for changes to dispatching that would allow for lower- level BLS ambulances and ALS engines, all in an effort to better balance increasing EMS call volume. LFD continues to up its game all across the organization. Fire Administration is providing clear leadership. Training is moving quickly to prepare new recruit classes and keep all personnel honed and ready for what they face when they leave the station. Prevention is now fully staffed with qualified fire inspectors, increasing inspection capacity. Logistics has launched new programs to better track inventory, especially of medical equipment used by our ambulances. Emergency Management has taken a proactive approach to update emergency response plans across city government. EMS supports some of the busiest ambulances in the country, and Operations continues to answer the call no matter what it takes. There are challenges, most pressing among them an increasing call volume that shows no sign of slowing. Calls for service increased 25% over the last five years, 5.8% in the last year alone. That is 1,502 more calls this year than last. With an average of 18 minutes spent on-scene (not including hospital transport or transit back to the station), that's 72 more minutes per day on-scene than last year-4.5 more hours than five years ago. And yet, under that strain, LFD has missed not a single call. We ask our firefighters to perform at their peak in the most challenging circumstances, and they continue to deliver. They are there for us with empathy and excellence when we and our neighbors face our most difficult moments. LFD is operating efficiently and effectively for our city. This is evidenced by complaints being down even as call volume is up. Still, there is no getting around the impact of all those additional calls, and our firefighters bear the cost. They won't let you see it when they show up to render aid, but they are getting worn out. And that's exactly why we owe its members and ourselves to help them shoulder the burden by investing in increasing staffing and eventually adding response capacity with new stations (really, restoring stations previously closed to cut costs). Chief Sturdivant regularly cites the following example, which I find instructive: Grand Rapids is geographically smaller. Its fire department does not transport patients and responds to 2,500 fewer calls than LFD, yet 49 more people and five more stations support its operations than we have here in Lansing. The Board of Fire Commissioners is aware of the difficulty of balancing all the competing needs in our city on a limited budget. We are grateful to Mayor Schor and the Lansing City Council for all they have done and continue to do to support LFD, including funding two additional positions this year. We only work to draw attention to the challenges created by increasing call volumes and resources LFD needs to overcome them. With gratitude for those who quietly serve and protect us, Chair, Lan ing Board of Fire Commissioners 5 Department Administration Fire Department operations are managed across seven divisions. The Department receives additional direct support from the City Garage and IT Department. Operational funds for LFD Divisions are appropriated through the annual budget process for each area. Each Division is identified below, along with a description of its area of responsibility. Fire Administration - The Fire Administration Division provides funding for the positions of Fire Chief, two Assistant Chiefs, Administrative Chief, Financial Officer, and Administrative Support Staff. The Chief is responsible for administering all policies, programs, and resources for the City's fire service. The Fire Chief also serves as the City's Emergency Manager and is responsible for major event coordination and disaster mitigation response. Operations Division - The Operations Division funds our firefighting personnel, apparatus, and facilities. Each shift is assigned a Battalion Chief, eight captains, eight Engineers, and 36 Firefighters. Responsibilities include controlling and suppressing fire, emergency medical response, mitigation of hazardous materials, technical rescue, water rescue, and vehicle extrication. Prevention Division - The Prevention Division funds the Fire Marshal, five Inspectors, and an admin support staff. The Prevention Division is responsible for inspecting new and existing occupancies, plan reviews, public safety education programs, the Juvenile Firewatch program, fire investigations, and hazmat right-to-know compliance. EMS Operations Division — The EMS Operations Division provides funding for the EMS Operations Chief, two EMS Captains, and an administrative staff, who oversee all licensing, quality assurance, quality improvement, and review of all EMS regulatory issues. Training Division - The Fire Training Division funds the position of Chief of Training, three Training Captains, and an administrative staff. Maintaining competent firefighters is critical to our response capabilities. The Department's training program covers a wide range of subjects relating to firefighting, medical response, rescue, hazardous materials, personnel safety, terrorism, and related services. Emergency Management Division - The Emergency Management Division funds provide for a Division Chief, Emergency Management Captain, Community Hazard Mitigation Specialist, and two Regional Planners. This Division coordinates the City's emergency planning efforts as well as assists all city departments with Continuity of Operations Planning and public event management. Approximately 20% of the Emergency Management Division is grant-funded. Logistics Division - Maintenance and Alarm funding provides for the logistical side of the department's operations. A Maintenance and Alarm Chief oversees two Captain level positions and an admin staff in coordinating the department's supply chain, equipment/facility maintenance, and equipment testing services. City Garage and IT — Funds are allocated from the Fire Department Budget in support of the City Garage and IT Departments, which in turn provide fleet management/maintenance, as well as IT services to the Fire Department in accordance with City Policy. 6 Strategic Plan Update Department Budget Overview The Lansing Fire Department engaged in a community-driven strategic planning process in 2023. Community and agency stakeholders provided input that led to the creation of a five-year strategic plan to uphold the Department's core values of Pride, Professionalism, Excellence, Integrity, and Transparency. LFD launched each of the six goals contained in the plan over the last year. These goals are: Building a staffing model of qualified personnel that meets the needs of evolving community and department demands. Launched November 2024. Led by Chief Edwards-Clemons. Work is beginning to produce the research required to shape and build a staffing model that meets today's and tomorrow's needs. Improve department recruitment and retention of highly qualified personnel who share our passion for public safety excellence. Launched May 2024. Led by Chief Odom along with HR. LFD administration is already making significant progress, working with HR and Local 421 to implement more efficient hiring practices. As discussed above, high call volumes also impact recruitment and retention, as LFD must compete with other departments with similar compensation but lower call volumes. Enhancing the health and wellness of LFD personnel, ensuring their overall well-being, and optimizing their ability to lead a healthy, productive life, on and off duty. Launched July 2024. Led by Chief Odom and supported by a Health and Wellness Committee. Significant progress has already been realized with the implementation of cancer screenings, a renewed emphasis on mental health, and the prioritization of physical health and the proper treatment of contaminants inherent to firefighting activities when designing and implementing facility upgrades. Develop a platform for improved internal and external stakeholder communication. Launched January 2024. Led by Chief Sturdivant. Consists largely of ongoing objectives to communicate and ensure transparency among LFD personnel and external stakeholders. Strengthening community outreach through education, communication, and involvement. Launched March 2024. Led by Fire Marshal Nisch. The LFD has completed half of the identified objectives (including procuring a Fire Safety House) to improve community education and fire safety. Remain at the forefront of technology and innovation within the broader fire service by incorporating advanced training techniques, equipment, and platforms to enhance the efficiency and effectiveness of LFD operations to provide the highest level of service and protection to our community. Launched September 2024. Led by Chief Edwards-Clemons. Chief Edwards-Clemons is presently planning to bring together stakeholders and resources in 2025 to identify and initiate projects designed to make progress toward this coal and its obiectives. The full strategic plan along with its companion Management and Implementation Guide is publically available on the LFD website at: https://www.lansingmi.gov/173/Fire-Department 7 Department Budget and Spending Department Budget Overview The Fire Department's FY 2023/2024 annual budget is divided into seven major programs (bolded) designed to protect our citizens and visitors by enabling the Department to respond to all types of emergencies. Listed below are the individual programs and the respective funding levels for FY 2023/2024, along with miscellaneous funding divisions (italicized). Note that IT and Fleet Services are usually considered part of Fire Administration, but are broken out here to identify cross-departmental allocations. Based on national standards, departments should expect an approximate 80/20 split between Salary & Benefits and Operating Expenses. LFD spends =86% on salary/benefits and ,=14% on operations. This is an improvement of about two points over last year. However, additional operational funding is still warranted to achieve long-term stability and reduce the need for large, one- time expenditures to backfill operational needs like replacing turnout gear, particularly given the need also to grow LFD's staffing levels given the continually growing demand for services. FY23/FY24 Adopted FY23/24 Spent Fire Administration $3,115,767 $2,951,525 Suppression $30,931,549 $31,251,745 Prevention Division $1,484,351 $1,306,883 Ambulance/EMS Services $583,000 $483,843 Training Division $1,009,130 $721,151 Emergency Management Division $680,178 $621,190 Logistics Division $1,709,181 $1,513,736 Hazardous Materials $25,000 $14,097 Technical Rescue $25,000 $33,377 Radio Lab $15,000 $17,486 Misc. Operating -$820 Code Compliance $0 $1,125 IT $1,234,366 $1,234,366 Fleet Services $2,145,000 $2,145,500 Total Expenditures $42,957,522 $42,295,204 FY 22/23 FY 23/24 AM Spent Operating Expenses Salary/Benefits External Costs (Fleet/IT) .. % The 8 Operations Division - Response Stats Daily Average / Annual Runs 8 Average Runs Per Day Total Runs 90 27,544 28,000 25,993 26,042 80 25,500 70 22,579 23,000 21,884 21,919 22,068 21,665 21,101 ' •1 1 •1 1 •1 60 20,170 20,500 50 18,000 FY2014 FY2015 FY2016 FY2017 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 Run Type FY2022 FY2023 IF 1:1 .• � EMS 9 Fire 20,962 :4 9 Operations Division = Response Stats Annual Runs and Response Time by Station ■ Annual Runs EMS Average Response Time Fire Average Response Time 9000 7 6750 6 4500 ' 5 2250 0 4 Station 1 Station 2 Station 4 Station 6 Station 8 Station 9 Annual Runs by Unit 0 2022/2023 0 2023/2024 Medic 41 Medic 411 Medic 46 Medic 49 • •823 Medic 491 •.Engine 41 , Engine 46 ; Engine 49 Engine 44 Engine 48 Engine 42 Truck 41 ' Truck 46 NEWINVA� 29 Other Units 0 1250 2500 3750 5000 Note that Lansing's Rescue Units continue to be some of the very busiest in the country and medical call volume continues to increase on an annual basis, suggesting the need to add additional Rescue Units in the future. Other units include back-up units, BC cars, Fire Marshal Vehicles, and specialty rigs like HazMat. 10 Station Map W State Rd — E State Rd Station 41: Engine 41, Truck 41, 1 Battalion Comand, Medic 41, Medi p o 411, ATV 41 and Boat 41. Capital Region 3 -s International Home of Operations and � Airport(LAN) © _ Administration Offices. Paulson Park . 9 - � Station 42: Currently closed for T Q — ground-up reconstruction. Station 2 Engine 42 is dispatching from 3 'Z' Station 8 during closure. Saint Joseph -- Cemetery 2 N O Station 8 Station 44: Engine 44, HAZMAT 0 44, Boat 44, CERT Trailer HM44. W Michigan Ave .- LFD E Michigan Ave Station 1 Responds to all HAZMAT Cq3� aEKalamazoo St ` incidents in the metro area. Station 46: Engine 46, Truck 46, © and Medic 46. Country Club of Lansing Crego Park Evergreen 0 Cemetery Forest A Station 48: Engine 48 and West Golf 0 p - Technical Rescue 48 (truck and W Holmes Rd Scott wood o trailer equiped for confined space Park&Lake Station 9 © p I rescue, building collapse rescue, Hawk Island _ a trench rescue, and high angle rope — County Park — — �"�"' ;` rescue. E Jolly Rd _ Station 6 Station 49: Engine 49, Medic 49, 9 Medic 491, Boat 49. Y W Miller Rd Station 4 Station 49 is scheduled move to the site of the new Public Safety shop Rd �9Pwoor/Blvd Dell Rd Complex. 11 Facilities Inventory Maintenance Plans/Needs Station 41: Garage doors should be evaluated for replacement due to age. 120 E. Shiawassee St. Built 1949 Renovated 2006 Station 42: Station 42 is planned to be replaced as part of the Public Safety Bond, 2114 N. Grand River with anticipated to follow construction of the main Public Safety Campus. Built 1962 Kitchen Renovated 2006 Station 44: Garage doors should be evaluated for replacement due to age. 1435 E Miller Rd. Built 2003 No Renovations Station 46: Will receive necessary maintenance/upgrades as part of the Public Safety 5135 Pleasant Grove Rd. Bond. Built 2001 No Renovations Station 48: Will receive necessary maintenance/upgrades as part of the Public Safety 815 Marshal St. Bond. A window in the EOC basement has a bad seal and clouded over. Built 1977 2014 Renovated EOC Station 49: Station 49 will be replaced by a new station built on the Public Safety 520 Glendale St. Campus planned for the old SWOC site. Built 1954 No Renovations Maintenance & Alarm Facility Will receive necessary maintenance/upgrades as part of the Public Safety 3708 Pleasant Grove Rd. Bond. Built 1961 2001 Converted to MAD Training Facilities LFD Training Facilities will be relocated to the Public Safety Campus, with 3015 Alpha Access new classrooms, storage and training areas, including mock-ups for Built 1964 confined space, entry, and high-rise training. No Renovations 12 New Facility Update LANSING PUBLIC SAFETY CAMPUS ikY In 2022 Lansing Voters overwhelmingly passed a plan to YuE !' modernize our public safety facilities, including the creation of a new Public Safety Campus on the old site of SWOC to house the Lansing Police Department, Lansing Courts, and portions of the Lansing Fire Department. 4, � v Construction is now underway. LFD TRAINING FACILITY Lansing's Public Safety Campus will include a new LFD Training facility to replace aged and physically obsolete training grounds on Alpha Access. The new facility will provide classroom space, a fire training tower, a trench rescue training mock-up, and an apparatus bay. Ji ®� LFD's new training facility will truly become a regional asset, allowing LFD to recruit and train Lansing's next generation of firefighters and provide training to regional partners. STATION 9 The current Station 9 was built in 1954 and will be decommissioned as it is no longer suitable for LFD r F operations. The new and expanded Station 9 will be built as part of Lansing's Public Safety campus and will feature positive- air pressure living areas to improve firefighter health and safety (an upgrade that will be brought to other LFD facilities). STATION 2 The original Station 2 was built in 1962 and is outdated 4`�ij pF for current public safety needs. It's too small to fit modern emergency vehicles, and the buildings configuration makes it impossible to modernize and expand the building. Therefore, it will be the first fire station to be rebuilt using modernization funds. The new station 2 is expected to open in Spring 2026. More information: https://www.lansingmi.gov/1244/ Station-Two 13 Complaint & Discipline Summary FY 23/24 Complaint Review The Lansing City Charter tasks the Board of Fire Commissioners with reviewing the handling of complaints filed against the department or any of its members. Year over year, EMS complaints fell by half to 6, with none presenting notable concerns. All were appropriately addressed and resolved by LFD. Details are not presented here out of respect for patient privacy. No internal or public/non-EMS complaints were received by the Department or Commission during the fiscal year. The board credits the Department's diligent efforts to update and reinforce rules and policies based on high professional standards of conduct but also recognizes and will consider that the complaint process may need to be better publicized so that any concerns can be timely communicated and addressed. ra O O EMS COMPLAINTS INTERNAL PUBLIC NON/EMS COMPLAINTS COMPLAINTS FY 23/24 Discipline Review The Board of Fire Commissioners regularly reviews the disciplinary process as part of our responsibilities to advise the Department and adopt rules and regulations governing the conduct of its members in consultation with the Chief and Mayor, but under the terms of the Collective Bargaining Agreement, the board is not directly involved in reviewing or imposing discipline. Overall, disciplinary actions fell by 17% over the past fiscal year. Generally, discipline was issued at lower levels than in the past year, reflecting the Department's efforts to update and reinforce policy. This report summarizes the reasons for issuing discipline and the types of discipline issued. CAUSES FOR DISCIPLINE TYPES OF DISCIPLINE 24 is O 2 DISCIPLINARY VEHICLE ACCIDENTS SUSPENSIONS TERMINATIONS ACTIONS OR DAMAGED ISSUED (BOTH REINSTATED) EQUIPEMENT 3 3 4 149 CONDUCT PROCEDURE COUNSELING WRITTENNERBAL VIOLATIONS STATEMENTS OR PIPS WARNINGS ISSUED ISSUED 14 Selected Vehicle/Equipment Inventory - - _ -- , LANSING FIRE DEPT ' u FP2024 i Af Ft i ]ti i Asset No. Type/Assignment Acquisition Date Inservice Service Condition Replacement Schedule Cost life FD1545 Ambulance M461/Reserve $163,567.00 09/05/14 10 Fair Replacement received on 10/18/24. FD1546 Ambulance M413/Reserve $176,790.00 01/05/15 9 Fair Replacement on order for 15 months, no ETA FD1649 Ambulance M412/Reserve $190,472.20 01/11/16 8 Good Replacement chassis on order, remound out to bid FD1740 Ambulance M41 $199,362.00 03/15/17 7 Good Replacement chassis on order, remound out to bid FD1941 Ambulance M491 $198,932.00 11/20/18 6 Good 8 years/as needed FD2044 Ambulance M46 $210,255.00 10/09/19 5 Good 8 years/as needed FD2048 Ambulance M411 $210,240.00 10/09/19 5 Good 8 years/as needed FD2242 Ambulance M491 $236,702.00 04/01/23 1 Good 8 years/as needed FP0127 Aerial T41 $210,000.00 07/10/18 23 Fair Replaced.To be Decomissioned FP0726 Aerial Reserve $765,546.00 05/22/07 17 Good Replacement Received. FP2024 Aerial T46 $1,196,000.00 10/05/20 4 Good 20 years/As needed F2414 Aerial T41 (pending) TBD Being outfitted to replace T41 FD1069 Rescue 48 Tractor $488,706.00 03/23/10 14 Good No Replacement(grant funded) FE0304 Fire Truck $283,109.03 02/12/03 21 Fair Replacement being outfitted. Will be turned over to training. FE0308 Fire Truck Reserve/Training $282,609.03 03/17/03 21 Fair FY25 FE0903 Fire Truck Reserve $376,356.57 03/01/10 14 Good 20 year/as needed FE1410 Fire Truck E49 $405,697.00 09/01/14 10 Good 20 year/as needed FE1411 Fire Truck E44 $405,697.00 09/01/14 10 Good 20 year/as needed FE1412 Fire Truck E42 $405,697.00 09/01/14 10 Good 20 year/as needed FE1413 Fire Truck Reserve $405,697.00 09/01/14 10 Good 20 years/as needed FE2005 Fire Truck E48 $510,121.00 09/29/20 4 Good 20 years/as needed FE2306 Fire Truck E41 04/15/24 0 New 20 years/as needed FE2307 Fire Truck E46 4/15/24 0 New 20 years/as needed FE9806 Fire Truck Reserve/Training $275,461.00 09/22/98 26 Fair Replacement on Order FS0532 Hazmat 44 12/01/05 19 Good No Replacement(grant funded) 15 Frequently Asked Questions How can I acquire a Recreational Burn Permit? Burn permits area available for$50 and can be acquired by mail, in person at Station 1, or online. More information available here: https: www.lansincimi.gov/751/Recreational-Fire-Permits- Burn-Permits Why do I need a Recreational Burn Permit? Burn permits let the department know that they may expect small amounts of smoke from your property and are an opportunity for you to learn about the rules and regulations of burning in City Limits. Why do Fire Engine's respond to Medical Fire Engines carry an assortment of equipment that Emergencies? may be required during an emergency response, and provide the additional personnel needed to meet regulatory requirements and maintain safety for all on scene. What type of work do Firefighters do when not on a Firefighters and Paramedics fulfill a variety of call? responsibilities while not on a call. Typical activities range from writing reports, caring for equipment, vehicles and facilities, training, team-building, and more. What is Mutual Aid and how does it work? Mutual Aid Agreements allow for departments to respond across jurisdictional boundaries when needed. For example, Lansing may respond with additional personnel and equipment to assist a neighboring jurisdiction respond to a structure fire, or a neighboring department may send their resources into Lansing to assist during a time of heavy call volume. What is an ISO rating? An ISO (Insurance Services Office) rating is set based on a fire department's ability to respond and put out fires in a community. An ISO rating is given on a score from 1 to 10, with 1 being the best possible rating. A community's rating can impact insurance premiums for businesses and homeowners. The most common and median rating is 5, and very few(only .71%) of all communities receive a 1. Lansing Fire Department has achieved a Class 2 rating. In Michigan, there is one Class 1 department, and only seven others are Class 2. Who do I call if I have a concern about fire safety You can contact the Lansing Fire Department's non- (non-emergency)? emergency number at 517-483-4200 (staffed 9-5, M-F) From there department staff can direct you to the appropriate personnel or resources to answer fire safety concerns. I called the main line(517-483-4200) and no one picked The mainline is an administrative number that is only up. What should I do? monitored during business hours. You can always call 911 and speak with dispatch. They will ask questions and determine if it is an emergency and what actions(if any) are necessary. 16 Frequently Asked Questions Do you do station tours? How can I get one? You may tour a station! Call the administrative office at 517-483-4200 to schedule a group or individual tour. How do I schedule a fire safety presentation? LFD personnel are available to give fire safety presentations to classes or groups. For more information, contact the Fire Prevention Division at 517-483-4200. How can I get a smoke detector? Call 311 or 517-483-4200 to make an appointment and determine if you are eligible! How do I schedule an inspection? Inspections can be scheduled by calling the Fire inspector directly, or call the Fire Marshal secretary at 517-483-5087 Who can I talk to about a fire code violation? If you have question concerning the fire code, or if you need to report a violation of the fire code contact the Fire Marshal office at 517-483-4200. I smell natural gas. What should I do? Exit the premisis and call 911, even if alarms are not going off. When should I call 911 for the fire department? You should call 911 for the fire department whenever you feel there is an actual or impending fire or medical emergency. It is better to be safe than sorry! How can I pay my ambulance bill? Call Accumed at 888-330-5405. Do you rescue animals from trees? LFD does not rescue animals from trees. Best practice for animals in trees (especially cats) is to leave them and keep an eye from a distance. They will usually get themselves down in a matter of hours. • N , / r 17